What operational benefits can my practice expect from ProServe's services?

  • Eliminate concerns about staff turnover, training or vacation and sick time
  • Less paperwork for office employees
  • Focus on patient care, not patient bills


What cost benefits will we see from ProServe's Medical Billing services?

  • Fees are based on collections, so we don't get paid unless you get paid!
  • All payments go directly to you – you retain complete control
  • Daily claim generation and carrier follow up ensure faster pay-outs
  • Weekly patient statement mailings reduce turnaround on patient obligations


What type of practice does ProServe usually work with?

Our medical billing services are flexible enough to work with just about any practice of any size. Our streamlined delivery model enables us to adapt to your needs. If you are single physician practice, or have several offices with a team of providers, we can customize a medical billing solution to your needs.


How long does it take to get started?

We can begin medical billing services as soon as you are set up in our system. We'll need specific practice information to get started such as: practice name, address, UPIN, Tax ID, provider numbers, fee schedule, and insurance policy information. Once established, we can usually start submitting claims within a couple of days.


What medical billing software do you use?

Intergy by Sage (formerly Emdeon).


How will ProServe receive my information for daily claims generation?

We have an in-house courier who makes rounds twice a day.


What do I need to provide ProServe to make sure claims are submitted efficiently?

Your daily submission to ProServe should include:

1.      A copy of the daysheet        

2.      A copy of the each encounter form with CPT, ICD-9 and HCPCS

3.      A copy of the front and back of each patient's insurance card

4.      A copy of each patient's authorization form


Where do payments go when claims are reimbursed?

All payments go directly to you. We request that you send us a copy of the EOB or verification of payment (check stub) so our records can be kept up to date for patient invoices and adjustments, but you retain complete control of your money at all times.


Does ProServe mail out patient statements?

We send out patient statements weekly. We've found that weekly statement mailings reduce turnaround time and allow for receipt by the patient quickly after services are rendered. Reminder statements are sent after 30, 60 and 90 days if payment is not received, though a specific schedule can be tailored to meet your needs.


Does ProServe assist patients with billing inquiries?

ProServe takes a detailed, customer service approach to assisting with billing questions. We know the impression we leave with your patients makes an impact on their impression of your practice. We provide a team of professionals to respond to billing inquiries.


What are ProServe's fees?

ProServe's fees are always based on a percentage of collections. We don't charge based on claims submitted, but on reimbursements received. This approach directly ties our success with yours and creates an immediate incentive for us to work together toward the same goals.


Is ProServe HIPAA compliant?

Yes. ProServe is completely HIPAA compliant.